Behavioural Approach To Conflict Resolution And Negotiation (Module From Postgraduate Certificate In Business Psychology) - School Of Professional And Continuing Education, Hku
課程名稱: |
Behavioural Approach To Conflict Resolution And Negotiation (Module From Postgraduate Certificate In Business Psychology) - School Of Professional And Continuing Education, Hku |
|---|---|
院校名稱: |
香港大學專業進修學院 |
課程編號: |
21Z102087 |
範疇: |
商業服務 |
上課模式: |
45 HOURS, PT |
為期: |
3 MONTHS |
學費: |
8,500.00 |
入學要求: |
Applicants Shall (A) (I) Hold A Bachelor’S Degree Awarded By A Recognized Institution; And (Ii) Have Three Years Of Full-Time Work Experience In Related Industries Or (B) (I) Hold Professional Qualification(S) In A Relevant Discipline; And (Ii) Have Five Years Of Full-Time Work Experience At Senior Managerial Level In Related Industries C) If The Degree Or Equivalent Qualification Is From An Institution Where The Language Of Teaching And Assessment Is Not English, Applicants Shall Provide Evidence Of English Proficiency, Such As: (I) An Overall Band Of 6.0 Or Above With No Subtests Lower Than 5.5 In The Ielts; Or (Ii) A Score Of 550 Or Above In The Paper-Based Toefl, Or A Score Of 213 Or Above In The Computer-Based Toefl, Or A Score Of 80 Or Above In The Internet-Based Toefl; Or (Iii) Hkale Use Of English At Grade E Or Above; Or (Iv) Hkdse Examination English Language At Level 3 Or Above; Or (V) Equivalent Qualifications D) Applicants With Other Qualifications Will Be Assessed On Individual Merit |
課程大綱: |
1. Introduction To The Psychology Of Conflict 1.1 Conflict In The Workplace: Sources, Functions, And Dynamics Across Multiple Levels Of Analysis (2 Hours) 1.2 Conflict At Work Throughout The History Of Organisations (2 Hours) 2. Conflict Resolution 2.1 Analyzing The Organisational Conflicts Resolution System And Various Behavioural Themes And Personality Styles (2 Hours) 2.2 Strategies And Approaches For Resolving Disputes Amicably (2 Hours) 2.3 Identify Issues And Positions In A Conflict And Choose Appropriate Conflict Resolution Methods, How To Cope With Deadlock And Conflict, And The Art Of Compromise (2 Hours) 2.4 Personal Attitudes And Approaches To Conflict And Possible Interpersonal Obstacles Encountered When Attempting To Minimize Conflicts (2 Hours) 2.5 Managerial Actions To Effectively Resolve Conflicts And Applying And Sustaining Them Onto Environment In Organisation And Between Disputants (2 Hours) 3. Psychological Influence In Negotiation 3.1 Definition Of The Domain Of Psychological Influence (2 Hours) 3.2 Ideas In Behavioural Decision Making That May Be Relevant To The Domain Of Psychological Influence (2 Hours) 3.3 Psychological Influence Tactics For Use In Negotiation (2 Hours) 3.4 Ethical Issues Surrounding The Use Of Psychological Influence In Negotiation (2 Hours) 4. Negotiation 4.1 Effectively Employ Several Techniques Of Negotiation And Mediation In The Resolution Of A Dispute Or Conflict (2.5 Hours) 4.2 The Use And Advantages Of Facilitation On Applying Strategies In Negotiation Process (2.5 Hours) 4.3 Negotiation And Advocacy Between Groups And Conflict In A Multicultural Business Environment (2.5 Hours) 4.4 Limits Of Negotiation And When Different Types Of Approaches May Be Preferable When Facing New Factors Towards Conventional Practices (2.5 Hours) 5. The Psychology Of Mediation 5.1 An Overview Of A Broad Range Of Psychological Phenomena And Examine Their Application To Mediation (4 Hrs) 5.2 A Guide To Navigating The Powerful Psychological And Emotional Currents That Flow Through The Mediation Process (4 Hrs) 6. Mediation 6.1 Mediation Process And Techniques (1.5 Hrs) 6.2 Goals Of The Mediation Process And Structure (1.5 Hrs) 6.3 Stages Of Mediation (2 Hrs) |
資歷名冊登記號碼: |
17/001046/L6 |
資歷架構級別: |
6 |