Certificate In Service Excellence Leadership (Csel) - Hong Kong Customer Service Consortium Ltd
課程名稱: |
Certificate In Service Excellence Leadership (Csel) - Hong Kong Customer Service Consortium Ltd |
|---|---|
院校名稱: |
香港顧客服務協會 |
課程編號: |
21C050067 |
範疇: |
商業服務 |
上課模式: |
30(FT) |
學費: |
10,000.00 |
入學要求: |
(1) 5 Subjects At Grade E Or Above In Hkcee, Including English Language And Mathematics Plus 1 Year Working Experience In The Business Field; Or (2) Diploma Or Above; Or (3) Aged 21 Or Above With 1 Year Working Experience In The Business Field; And (4) The Attainment Of Grade E Or Above In Hkcee English Language (Sybllabus B) Or Grade C Or Above In Hkcee English Language (Sybllabus A) |
課程大綱: |
Module 1 - World Class Customer Service Mindset (2 Hours) - Customer Service Skills (2 Hours) - Problem Solving (2 Hours) - Time Management (1 Hour ) Module 2 - Coaching And Supervisory Skills (3 Hours) - Quality Assurance (2 Hours) - Building A World Class Team (2 Hours) Module 3 - Service Campaign Management (3 Hours) - Manageing And Motivating Performance (3 Hours) - Counseling Staff (2 Hours) Module 4 - Elective Modules (8 Hours) - Elective I : Customer Service Best Practice - Elective Ii: Complaint Handling & Stress Management - Elective Iii: Effective Telemarketing & Objection Handling |
資歷架構級別: |
0 |