Certificate In Customer Service Management - Hong Kong Customer Service Consortium Ltd
課程名稱: |
Certificate In Customer Service Management - Hong Kong Customer Service Consortium Ltd |
|---|---|
院校名稱: |
香港顧客服務協會 |
課程編號: |
21C049115 |
範疇: |
商業服務 |
上課模式: |
30(FT) |
學費: |
13,000.00 |
入學要求: |
(1) Hkcee 5 Subject Passes, Including English Language And Mathematics, With 2 Years Business Related Experience; Or (2) Aged 21 Or Above With 2 Years Experience In Business Related Field; Or (3) A Recognized Degree; Or (4) Holding The Managerial Position (E.G. Managers, Supervisors, Team Leader); Prior Knowledge Of Customer Service Center Is Preferable |
課程大綱: |
1. A Strategic Partner To The Business (2.5Hours) 2. Managing Operations (4 Hours) 3. Managing Customer Satisfaction (2.5 Hours) 4. Customer Relationship Management (Crm) (2.5 Hours) 5. Managing Technology (2 Hours) 6. Managing People (2 Hours) 7. Managing Performance (2 Hours) 8. Managing A Business Unit (2.5 Hours) 9. Customer Service Centre Standard (Csqs) (2.5 Hours) 10. Process Improvement & Problem Solving (2.5 Hours) 11. Quality Assurance (2.5 Hours) 12. Knowledge Management (2.5 Hours) |
資歷架構級別: |
0 |