Certificate Course Of Effective Conflict Management - The Boys' And Girls' Clubs Association Of Hong Kong
課程名稱: |
Certificate Course Of Effective Conflict Management - The Boys' And Girls' Clubs Association Of Hong Kong |
|---|---|
院校名稱: |
香港小童群益會 |
課程編號: |
21C046485 |
範疇: |
商業服務 |
上課模式: |
30(PT) |
學費: |
2,400.00 |
入學要求: |
- A Relevant Recognized Diploma/ Higher Certificate Or - Mature Applicants At The Age Of 25 And Are Able To Demonstrate Capacities To Pursue The Programme |
課程大綱: |
1. Basic Concepts And Approaches In Conflict Management 2. Psychological Reactions To Conflict And Common Coping Strategies 3. Understanding Conflict Management Styles 4. Understanding Conflict Management Climates 5. Making Requests, Expressions, Refusals And Breaking Bad News 6. Handling Accusations And Complaints 7. Persuasion And Negotiation Techniques 8. Handling Destructive Emotions, Verbal Abuse, Games And Tricks 9. Conflict Resolution Through Third Party Intervention 10. Integration And Examination |
資歷架構級別: |
0 |